Frequently Asked Questions

Sessions happen over Zoom with screen sharing. Here's what a typical session looks like:

• We start with a quick check-in — what's the goal today and where are you feeling stuck?
• Screen share kicks in — you share your screen so we can work directly in your actual files, tools, or accounts
• We work through it together — not me doing it while you watch, but walking through it step by step so you actually learn it
• You ask questions in real time — no such thing as a dumb question here
• We wrap up with next steps — a quick recap of what we did and what to do next

After the session, you'll get a short summary of what we covered so you don't have to rely on memory alone.

Nope — you don't need to prep, clean up, or organize anything in advance. In fact, coming in exactly as-is is often the most helpful because it shows the real picture of what we're working with.

The only things you'll want to have ready:

• A computer (not just a phone or tablet — screen sharing works best on a laptop or desktop)
• Zoom installed (free to download)
• Access to whatever accounts or tools we'll be working on

That's it. Show up as you are — the mess and all.

Both — and you don't have to decide upfront. Most people start with a focused project (organizing Drive, setting up Classroom, cleaning up Gmail) and book again when something new comes up.

If you'd rather have consistent support, a recurring monthly check-in is an option too — a dedicated session to tackle whatever has piled up, troubleshoot new tools, or keep your systems running smoothly.

There's no pressure either way. The goal is always for you to feel more independent over time, not more reliant on tech support.

That's actually the most common starting point. "I just know something isn't working and I'm overwhelmed" is a completely valid reason to reach out.

The free 15-minute intro chat is specifically for this — you don't need to arrive with a tidy list of problems. Just describe what's frustrating you, and together we'll figure out what to tackle first and in what order.

Renee meets you where you're at — and that includes anywhere in the world. Everything happens over Zoom with screen sharing, so location is never a barrier. We'll find a timezone that works for both of us.

Renee holds qualifications in both the US and Australia, with a deep understanding of both education systems and how businesses operate across different markets. So wherever you're based, you're working with someone who genuinely gets your context.

Please don't be. The messiest situations are honestly the most satisfying to fix — and there is nothing on the other end of a screen share that would be surprising or shocking.

7,000 unread emails? 400 files named "final_FINAL_v3_USE THIS ONE"? A Google Drive that hasn't been touched since 2019? All completely normal. All completely fixable.

There's zero judgment here. The whole point of EdTech BFF is that this is a safe place to admit you don't have it together tech-wise — and get actual help without the eye rolls.

The easiest answer: just ask. The free 15-minute intro chat is specifically for figuring out if this is a good fit — and if something is outside scope, you'll get an honest answer and a pointer in the right direction.

EdTech BFF is a great fit for Google tools, tech organization, website projects, and general "I don't understand this and need someone to walk me through it" situations. It's not the right fit for deep IT infrastructure work, enterprise software, or coding projects.

When in doubt — reach out. The worst that happens is you get pointed somewhere else, and that's still useful.

Absolutely — Google Classroom setup is one of the most common requests from teachers. A full setup includes:

• Organizing your classes with topics and modules that make sense for your curriculum
• Creating reusable assignment templates so you're not starting from scratch every time
• Connecting Classroom to your Drive properly so files don't get lost
• Setting up gradebook categories that match how you actually grade
• Walking through the whole thing so you feel confident using it on your own

Most setups take 2-4 hours depending on how many classes you teach and how you want things structured.

Yes — and you are not alone. Years of "I'll organize this later" piling up is basically a rite of passage for teachers.

The goal is to build a Drive structure that makes sense for how you plan (by subject, by unit, by year — whatever works for you) and get your existing files sorted into it. We also set up naming conventions so future-you doesn't create the same chaos again.

You won't need to do this manually alone. We work through it together, and you make the decisions about what stays, what gets archived, and what can go.

Yes! This includes things like:

• Google Slides lessons — building templates and interactive elements students can actually use
• Google Forms for assessments — quizzes, exit tickets, surveys with auto-grading set up
• Hyperdocs and choice boards — designing student-facing materials that encourage independent work
• Canva for education — creating visually engaging materials without a design degree

The focus is always on teaching you the tools so you can create more on your own, not just handing you a finished product.

The best place to start is usually Drive and email — getting those two organized creates the foundation that makes everything else less chaotic. From there, Google Classroom is typically the next biggest win.

A lot of teachers feel like they're the only one who doesn't know what they're doing. They're not. Google Workspace is genuinely confusing if you weren't trained on it properly — and most teachers weren't.

The free 15-minute chat is a great way to figure out where to start based on what's causing you the most stress right now.

Yes! Websites are built on Squarespace, WordPress, and other platforms depending on what makes the most sense for your business and your comfort level.

Every website project includes:

• Mobile-friendly design (because most people will see it on their phone first)
• SEO basics so Google can actually find you
• Training so you can update it yourself without needing to call someone every time
• Support after launch for questions that come up

Basic business websites take 4-6 weeks. The timeline includes back-and-forth on content and revisions — this isn't a rush job.

Yes — website audits and cleanups are a common request. This usually means:

• Looking at what's working and what isn't
• Cleaning up outdated content or broken links
• Improving navigation so visitors can actually find what they're looking for
• Making sure it looks right on mobile
• Checking that your contact forms, booking links, and other key features actually work

Sometimes a messy website just needs a few hours of focused fixes. Sometimes it needs a bigger overhaul. The free intro chat is a good place to figure out which situation you're in.

It depends on a few things — mainly what you'll need to update yourself, what your budget looks like, and what kind of site you're building. Here's the general breakdown:

• Squarespace — great for service businesses, creatives, and teachers who want something clean and easy to maintain themselves
• WordPress — more flexible and powerful, but requires a bit more comfort with tech; better for blogs, larger sites, or more complex needs
• Other platforms — there are good options for specific use cases (like Shopify for e-commerce) that are worth knowing about

The goal is always to pick the platform that you can actually use and maintain — not the "best" one in theory.