Refund Policy

Last Updated: January 1, 2026

1. General Refund Policy

Refund eligibility depends on the type of service or product purchased and the circumstances surrounding the refund request. EdTech BFF evaluates all refund requests on a case-by-case basis with fairness and transparency.

1.1 Refund Request Timeframes

Refund requests must be submitted in writing via email to info@edtech-bff.com within the timeframes specified for each service or product type below.

1.2 Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

• Client violates the Terms and Conditions, including intellectual property or licensing restrictions
• Client shares, resells, or redistributes course materials or digital products
• Client engages in abusive, threatening, or harassing behavior
• Client fails to meet communication or material submission requirements (as outlined in Section 5)
• Client terminates services after substantial work has been completed (at Service Provider's discretion)

2. Done-For-You Services Refunds

Done-for-you services include Website Design & E-Commerce, Business Tech Support, Google Organization, Teacher Tech Assist, and Custom Projects.

2.1 Money-Back Guarantee Period

See Section 1 above for 24-Hour Money-Back Guarantee details. Full refunds are available during the guarantee period as specified for each service type, provided the conditions outlined in Section 1 are met.

2.2 After Money-Back Guarantee Period Expires

Once the money-back guarantee period has passed, refunds are issued at the sole discretion of the Service Provider based on:

• Amount of work completed
• Time invested
• Resources utilized
• Reason for termination

If the Service Provider determines that a partial refund is appropriate, the refund amount will be calculated as follows:

• Total Project Fee minus Value of Work Completed = Refund Amount

2.3 Client-Initiated Termination

If the Client chooses to terminate services after work has begun:

• No refund will be issued unless the Service Provider determines otherwise at their discretion
• The Client will receive all completed work up to the termination date
• Any outstanding balances for work completed must be paid in full

2.4 Dissatisfaction with Services

If a Client is dissatisfied with the quality of work:

• The Client must communicate concerns immediately upon receiving deliverables
• The Service Provider will make reasonable efforts to address concerns through revisions or corrections
• Refunds will only be considered if the Service Provider fails to deliver services as agreed or if there is a significant deviation from the service agreement

3. Online Courses and Digital Products

3.1 Online Courses

Due to the immediate access nature of digital course content, refunds for online courses are handled as follows:

3.1.1 7-Day Money-Back Guarantee

Clients may request a full refund within 7 days of purchase if:

• They have completed less than 25% of the course content
• They have not downloaded course materials, templates, or resources
• The course content materially differs from the description provided at the time of purchase

3.1.2 After 7 Days or Significant Engagement

No refunds will be issued if:

• More than 7 days have passed since purchase
• The Client has completed more than 25% of the course
• The Client has downloaded course resources, templates, or materials
• The Client has received a certificate of completion

3.1.3 Technical Issues

If a Client experiences technical issues accessing course content:

• The Client must report issues to info@edtech-bff.com immediately
• The Service Provider will make reasonable efforts to resolve technical issues within 72 hours
• If technical issues cannot be resolved within 14 days, a full refund will be issued

3.2 Digital Downloads and Templates

All sales of digital downloads are final. Due to the nature of digital products, refunds cannot be issued once files have been downloaded.

Exceptions:

• Files are corrupted and cannot be opened (replacement will be provided first; refund only if replacement fails)
• Product description was materially inaccurate or misleading

3.3 Group Programs and Cohort-Based Courses

For live or cohort-based programs:

• Full refund available up to 48 hours before the program start date
• 50% refund available if requested within the first week of the program, provided less than 25% of sessions have been attended
• No refund after the first week or after attending more than 25% of sessions

3.4 Lifetime Access

Courses advertised with "lifetime access" provide access for as long as the course is actively offered by EdTech BFF. The Service Provider reserves the right to discontinue courses with 60 days' notice. In the event of course discontinuation, no refunds will be issued to clients who have had access for more than 90 days.

4. Tech Support and Hourly Services

4.1 Hourly Support Services

No refunds are issued for hourly support services, including:

• One-on-one tech support calls
• Virtual assistant hours
• Consulting sessions
• Training sessions

No-Show Policy:

• If the Client fails to arrive within 15 minutes of the scheduled time, the session will be cancelled with no refund issued
• Clients may reschedule sessions with at least 24 hours' notice without penalty

4.2 Day Services (VIP Days)

For day services (8 hours of work within a 24-48 hour period):

• Within Money-Back Guarantee Period: If the service qualifies for the 24-hour money-back guarantee (see Section 1), full refund available if cancelled within the applicable timeframe
• After Money-Back Guarantee Period: Refunds are handled as follows:
  • Full refund available if cancelled more than 7 days before the scheduled date
  • 50% refund if cancelled 3-7 days before the scheduled date
  • No refund if cancelled less than 3 days before or if the Client is unreachable during the agreed service window

If the Client fails to communicate or provide necessary instructions within one hour of service commencement, the service may be terminated with no refund offered.

4.3 Monthly Retainer or Subscription Services

For ongoing monthly services:

• Clients may cancel at any time with written notice
• No refunds for partial months—services will continue until the end of the current billing cycle
• Cancellation must be submitted at least 5 days before the next billing date to avoid being charged for the following month

5. Refunds for Client Non-Compliance

If a Client fails to meet their responsibilities as outlined in the Terms and Conditions, the following refund policies apply:

5.1 Late Material Submission

If the Client fails to provide necessary materials within 7 days of payment:

• A 20% late fee per week will be deducted from any potential refund
• After 14 days of non-submission, the Service Provider may terminate the agreement and issue a 50% refund

5.2 Failure to Communicate

If the Client fails to respond to Service Provider communications:

• After 5 days of no response, a 20% penalty fee will be deducted from any potential refund
• After 10 days of no response, the Service Provider may terminate the agreement and issue a 50% refund

Emergency Exception: Communication penalties may be waived at EdTech BFF's discretion for documented emergencies, serious illness, natural disasters, or other circumstances beyond Client's reasonable control. Clients experiencing such circumstances should notify EdTech BFF as soon as reasonably possible to request an extension.

6. Service Provider-Initiated Refunds

6.1 Service Provider Cancellation

If the Service Provider must cancel or terminate services for reasons unrelated to Client non-compliance, the following applies:

• Before work begins: Full refund issued
• After work has begun: Refund calculated based on work completed, with the Client receiving a refund for the portion of services not delivered

6.2 Service Provider Discretion

In cases where the Service Provider determines a refund is appropriate (even if not required by this policy), the Service Provider may issue partial or full refunds at their sole discretion.

7. Dispute Resolution

7.1 Good Faith Effort

EdTech BFF is committed to resolving disputes fairly and amicably. If you are unsatisfied with a service or product, please contact us at info@edtech-bff.com before requesting a refund.

7.2 Escalation Process

1. Initial Contact: Submit concerns via email with detailed explanation
2. Review: We will review your concern and respond within 3-5 business days
3. Resolution Attempt: We will work with you to find a mutually acceptable solution (revisions, additional support, etc.)
4. Refund Consideration: If resolution cannot be reached, we will evaluate your refund request based on this policy

7.3 Refund Decisions

All refund decisions are made at the sole discretion of EdTech BFF based on the circumstances of each individual case and the terms outlined in this policy. Refund decisions are final.

7.4 Chargebacks and Payment Disputes

IMPORTANT: Clients who initiate chargebacks or payment disputes with their financial institution or payment processor instead of following this refund request process may be subject to the following consequences:

• Immediate termination of access to all services, courses, and digital products without refund
• Forfeiture of any work completed or in progress
• Account suspension preventing future purchases
• Legal action to recover processing fees, damages, and attorney's fees for frivolous or fraudulent chargebacks

EdTech BFF reserves the right to dispute illegitimate chargebacks and will provide documentation of services rendered, terms accepted, and Client communications to payment processors and financial institutions.

Fair Resolution Commitment: We strongly encourage all Clients to contact us directly at info@edtech-bff.com if they have concerns about charges or service quality before initiating any payment disputes. We are committed to resolving issues fairly and promptly in accordance with this Refund Policy.

8. Refund Processing

8.1 How to Request a Refund

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: