Terms and Conditions

Last Updated: January 1, 2026

1. Services Provided

EdTech BFF ("Service Provider," "we," "us," or "our") provides a range of digital services, products, and educational offerings to clients ("Client," "you," or "your"), including but not limited to:

Consulting and Done-For-You Services:

• Website Design & E-Commerce: Custom website design, Squarespace and Wix development, e-commerce setup, payment gateway integration, product uploads, and ongoing website management
• Business Tech Support: Virtual assistant services, workflow automation, software setup and training, tech troubleshooting, and ongoing business technology support
• Google Organization: Google Drive organization, Gmail management, Google Calendar optimization, Google Workspace setup and training
• Teacher Tech Assist: Classroom technology setup, educational material creation, learning management system support, and teacher-specific technology training
• Custom Projects: AI integration consulting, custom training programs, specialized technology solutions tailored to specific client needs

Digital Products and Self-Service Offerings:

• Online Courses: Self-paced technology training courses, AI literacy programs, Google Workspace courses, website building courses, and other educational content
• Digital Downloads: Templates, worksheets, guides, checklists, and other downloadable resources
• Group Programs: Cohort-based training, workshops, and collaborative learning experiences

Services will be provided as described in your invoice, course enrollment, or purchase confirmation. The Service Provider reserves the right to modify service offerings at any time.

2. Payment Terms and Compensation

2.1 Payment for Services

Payment terms are as follows:

• For one-time project services: Payment is due at the time of invoice. Work will not commence until receipt of payment.
• For online courses and digital products: Payment is due at time of purchase. Access will be granted immediately upon successful payment processing.
• For subscription services or monthly packages: Payment is due on the date specified in your service agreement and will recur automatically unless cancelled.
• For custom packages: Payment terms will be specified in your individual service agreement.

2.2 Additional Services

Additional services invoiced and paid within 30 calendar days of the initial agreement signing will be covered under the original terms of service.

2.3 Payment Methods

We accept payment via credit card, debit card, PayPal, and other payment methods as indicated at checkout. All prices are in USD unless otherwise specified.

2.4 24-Hour Money-Back Guarantee

EdTech BFF offers a money-back guarantee for done-for-you services under the following conditions:

• Instant Checkout Services: Full refund available if service is cancelled within 24 hours of payment, provided no work has commenced and no materials have been provided by the Client
• Consultation-Based Services: For services that begin with an initial consultation (via email, text, instant message, voice call, or video call), full refund available if service is cancelled within 24 hours after the initial consultation, provided no substantive work has been completed beyond the consultation itself
• Rush Orders: For services marked as "rush" or expedited delivery, full refund available only if cancelled within 2 hours of payment, provided no work has commenced

To request a money-back guarantee refund, contact info@edtech-bff.com within the applicable timeframe with your order number and cancellation request. This guarantee does not apply if Client has already submitted materials, received deliverables, or if EdTech BFF has invested substantive time or resources into the project. For all other refund circumstances, please refer to our complete Refund Policy.

2.5 Taxes

Clients are responsible for any applicable sales tax, VAT, GST, or other taxes associated with their purchase based on their jurisdiction, unless EdTech BFF is legally required to collect such taxes at the point of sale. Clients are responsible for determining and paying any taxes applicable in their jurisdiction, including but not limited to income tax on business services received. EdTech BFF is not a tax advisor and does not provide tax guidance.

3. Client Responsibilities

3.1 Materials and Information

Clients purchasing done-for-you services are responsible for providing all necessary materials, access credentials, content, images, and information within 7 calendar days of payment.

3.2 Communication Requirements

For all done-for-you services, Clients must:

• Reply within 5 calendar days to all communications from the Service Provider, including automated or direct emails
• Provide substantive responses directly related to the Service Provider's communication

Emergency Exception: Communication penalties may be waived at EdTech BFF's discretion for documented emergencies, serious illness, natural disasters, or other circumstances beyond Client's reasonable control. Clients experiencing such circumstances should notify EdTech BFF as soon as reasonably possible to request an extension.

3.3 Accuracy of Information

Clients are responsible for ensuring all information provided is accurate, complete, and lawful. The Service Provider is not responsible for errors resulting from inaccurate client-provided information.

4. Use of Third-Party Tools

The Service Provider may use third-party tools and platforms to provide services, including but not limited to:

• Design Tools: Canva, Adobe Creative Suite, Figma
• Website Platforms: Squarespace, Wix, WordPress, Shopify
• Productivity Tools: Google Workspace, Microsoft 365, Slack, Asana
• AI Tools: Claude, ChatGPT, and other artificial intelligence platforms
• E-Commerce Tools: Stripe, PayPal, Square, and other payment processors
• Email Marketing: Mailchimp, ConvertKit, and other email service providers

All usage will comply with the respective platform's terms and conditions. The Client acknowledges and agrees to abide by any specific limitations or conditions imposed by these third-party providers, including:

• Non-transferability of content or templates outside the scope of the original service agreement
• Prohibition of resale or redistribution of content created using these platforms as standalone items
• Platform-specific usage restrictions and licensing terms

5. Google Drive and Gmail Organization Services

For Google Workspace organization services, the following secure access protocols apply:

5.1 Secure Access Protocol

EdTech BFF will access Client Google accounts using one of the following secure methods:

1. Delegated Access (Preferred): Client grants EdTech BFF temporary delegated access through Google Workspace's official delegation features, allowing access without sharing passwords
2. Temporary Admin Access: For Google Workspace accounts, Client adds EdTech BFF as a temporary administrator with appropriate permission levels
3. Supervised Access with Screen Sharing: Client remains logged in and shares screen access while EdTech BFF performs organization tasks remotely

Password Security: EdTech BFF will never request Client passwords. Clients retain full password control at all times. Any access method used will comply with Google's Terms of Service and security best practices.

5.2 Access Permissions and Scope

• Access will be limited to the minimum permissions necessary to complete the agreed-upon organization tasks
• Client may revoke access at any time through their Google account settings
• Upon completion of services, Client must remove all delegated access or administrative privileges granted to EdTech BFF
• EdTech BFF will confirm access removal within 48 hours of service completion

5.3 Access During Services

Clients may access their Gmail and Google Drive at any time during the service period. However, Clients should be aware that some emails or files may be in the process of being organized and may temporarily appear in different locations than expected.

5.4 Data Privacy During Organization

EdTech BFF will only review information to the extent necessary (e.g., keywords, subject lines, file names, or folder structures) to organize files and emails into appropriate categories. We do not read email content or document content unless explicitly necessary for the organization task and with explicit Client permission. Sensitive or confidential content will be handled with appropriate care and discretion.

6. Tech Backup and Support Services

6.1 Service Delivery

Tech backup services are exclusively remote and designed to address clients' specific technology needs. Clients must provide detailed information about their needs before the service begins.

6.2 Hourly Services

• Time calculations begin at the commencement of a scheduled call when the Service Provider is present
• Failure to arrive within 15 minutes of the scheduled time will result in session cancellation with no refund issued
• Clients are expected to be prepared with necessary materials, access credentials, and clear objectives

6.3 Day Services

• Day services constitute 8 hours of work within a 24-48 hour period, as negotiated and agreed upon in the service agreement
• The Client must be reachable for communication during the agreed-upon timeframe
• Failure to communicate or provide appropriate instructions within one hour of service commencement may result in termination of service with no refund offered

6.4 Custom Packages

Custom support packages will be subject to the terms outlined in this section unless otherwise negotiated and specified in the individual service agreement.

7. Digital Products and Online Courses

7.1 Access and Delivery

• Online Courses: Access is granted immediately upon successful payment. Clients receive access to course materials for the duration specified at the time of purchase. EdTech BFF shall make commercially reasonable efforts to maintain continuous access to the online course platform for the duration of each Client's purchased access period. However, EdTech BFF is not liable for disruptions to access resulting from circumstances beyond its reasonable control, including but not limited to: server outages, hosting platform failures, internet service disruptions, cyber attacks, or other technical issues originating from third-party service providers. In the event access is terminated by EdTech BFF due to Client violation of these Terms and Conditions or any applicable course policies, no refund shall be issued. In the event access is terminated by EdTech BFF for reasons other than Client violation, and the Client has not completed the coursework, a full refund shall be issued. If the Client has completed the coursework at the time of such termination, no refund shall be issued.
• Digital Downloads: Download links are provided immediately upon purchase. Clients are responsible for downloading and saving files to their own devices. EdTech BFF is not responsible for loss of access to download links after a reasonable period (typically 30 days from purchase date unless otherwise specified).
• Group Programs: Access dates and duration will be specified at the time of enrollment. Access to group program materials may be limited to the active program period unless otherwise stated.

7.2 License and Usage Rights

Digital products and course materials are licensed for personal or business use by the purchaser only. Clients may NOT:

• Resell, redistribute, or share course materials or digital products with others
• Upload course content to public websites, file-sharing platforms, or torrent sites
• Use materials to create competing products or services
• Remove watermarks, branding, or copyright notices from materials
• Share login credentials for course platforms with others

License Termination for Subscription Services: For subscription-based or ongoing service packages, the Client's license to use any proprietary materials, templates, or systems provided by EdTech BFF will terminate upon cancellation or non-payment. Clients must cease use of such materials unless a perpetual license was explicitly granted in writing. Work products created for the Client (such as completed websites, organized files, or custom materials) remain the Client's property, but access to EdTech BFF's proprietary systems, methodologies, or ongoing support will terminate with the subscription.

7.3 Updates and Changes

The Service Provider reserves the right to update, modify, or discontinue course content at any time. Clients with active access will be notified of significant changes. Discontinued courses may have access revoked with reasonable notice.

7.4 Course Access Duration

Course access duration is specified at the time of purchase and may vary by course offering. EdTech BFF reserves the right to discontinue courses with reasonable notice (typically 60-90 days). In the event of course discontinuation:

• Clients who have not completed their purchased access period will receive a prorated refund or equivalent course credit at EdTech BFF's discretion
• Clients who have had access for the full duration specified at purchase will not be entitled to a refund
• EdTech BFF will make reasonable efforts to provide downloadable versions of course materials prior to discontinuation where technically feasible

7.5 Certificates of Completion

Certificates of completion, where offered, are provided for educational purposes only and do not constitute professional certification or licensure.

8. Confidentiality

The Service Provider agrees to keep all Client information confidential and will not share, sell, or distribute Client data to third parties except as necessary to provide the agreed-upon services or as required by law.

For organization services (Google Drive, Gmail, etc.), EdTech BFF will only review information to the extent necessary to complete the service, such as reviewing file names, email subject lines, or keywords to properly categorize and organize materials.

Clients acknowledge that certain services may require the Service Provider to view or access confidential information, and by agreeing to these terms, Clients grant permission for such access solely for the purpose of service delivery.

9. Intellectual Property

9.1 Third-Party Intellectual Property

All third-party software, content, templates, and tools used in delivering services remain the intellectual property of the respective third-party providers (e.g., Canva, Squarespace, Google). The Client's usage rights for such content are governed by the applicable end-user license agreements of those platforms.

9.2 Client-Owned Content

All content provided by the Client (text, images, logos, branding materials) remains the intellectual property of the Client. The Service Provider is granted a limited license to use such materials solely for the purpose of delivering the agreed-upon services.

9.3 EdTech BFF Original Work

Original designs, systems, templates, course content, and methodologies created by EdTech BFF remain the intellectual property of EdTech BFF. Clients are granted a license to use delivered work products for their intended purpose but may not resell, redistribute, or claim ownership of EdTech BFF's original creative work.

10. Term of Agreement

This Agreement commences on the date of purchase, service agreement acceptance, or course enrollment ("Effective Date") and continues until:

• The Service Provider has completed all services as agreed
• The agreement is terminated by either party as outlined in Section 13
• Payment is not received within 7 days for invoiced services (resulting in agreement voidance)

The Service Provider will complete all services within the timeline agreed upon at the time of purchase. The Service Provider may renegotiate timelines at their discretion, which may result in additional charges if the delay is caused by Client actions or inactions.

11. Retention of Authorship Rights

The Service Provider retains original authorship rights and copyright to all designs, systems, templates, and creative work created under this Agreement.

Portfolio and Marketing Use: The Service Provider may use work products for marketing, promotions, case studies, or portfolio purposes, including but not limited to displaying work on the EdTech BFF website, social media, presentations, and promotional materials.

Portfolio Opt-Out: Clients who require confidentiality of their projects or prefer not to have their work featured in EdTech BFF's portfolio may request to opt out by submitting written notice to info@edtech-bff.com either before service commencement or within 30 days of project completion. Opting out of portfolio use does not affect service delivery, quality, or pricing. Clients who work with schools, educational institutions, or who handle sensitive information are encouraged to request opt-out if needed.

Confidentiality Agreements: Clients requiring formal confidentiality or non-disclosure agreements must request such agreements prior to service commencement.

Exclusivity: The Service Provider will not sell commissioned work products to third parties or authorize them for use by anyone other than the original Client, except in cases where templates or course materials are designed for general sale as digital products.

12. Indemnification

Client agrees to indemnify and hold the Service Provider harmless from any claims, damages, liabilities, or expenses (including attorney's fees) arising from:

• Misuse of content, services, or products provided by EdTech BFF
• Failure to adhere to third-party platform terms and conditions (Canva, Squarespace, Google Workspace, etc.)
• Violation of intellectual property rights or licensing restrictions
• Client-provided content that is defamatory, illegal, or infringes on third-party rights
• Client's use of services or products in a manner not authorized by these Terms and Conditions

13. Termination

13.1 Termination by Either Party

Either party may terminate this Agreement at any time by providing written notice via email to the other party.

13.2 Termination by Service Provider

If the Service Provider terminates the Agreement, and the conditions outlined in Section 3 (Client Responsibilities) do not apply, the Service Provider will issue a refund at their discretion based on the work completed up to the termination date.

13.3 Termination by Client

If the Client terminates the Agreement:

• For done-for-you services: No refund will be issued unless the Service Provider determines otherwise at their discretion
• For online courses and digital products: Refunds are governed by the Refund Policy (see separate Refund Policy page)

13.4 Termination for Breach

The Service Provider reserves the right to terminate services and revoke access to digital products or courses if the Client:

• Violates intellectual property rights or licensing restrictions
• Shares, resells, or redistributes course materials or digital products
• Engages in abusive, threatening, or harassing behavior toward the Service Provider
• Fails to make required payments
• Violates any material term of this Agreement

Notice Period: EdTech BFF will provide 48 hours' written notice before terminating for breach, allowing the Client an opportunity to cure the breach, except in cases of severe violations including but not limited to threats, harassment, fraudulent chargebacks, or sharing of copyrighted course materials. In cases of severe violations, termination may be immediate without prior notice.

No refund will be issued for terminations due to Client breach.

14. Limitation of Liability

14.1 Service Provider Liability

The Service Provider is not liable for any indirect, incidental, consequential, or punitive damages arising from this Agreement, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Loss associated with third-party platforms (Canva, Squarespace, Google Workspace, etc.)
• Damages resulting from Client's misuse of services or products

14.2 Maximum Liability

In no event shall the Service Provider's total liability exceed the amount paid by the Client for the specific service or product giving rise to the claim.

14.3 Third-Party Platforms

The Service Provider is not responsible for:

• Downtime, service interruptions, or changes to third-party platforms
• Third-party platform pricing changes or policy updates
• Loss of data due to third-party platform failures
• Changes in third-party platform functionality that affect delivered services

14.4 Client Backups

Clients are solely responsible for maintaining backups of their own data, websites, and materials. The Service Provider is not responsible for data loss.

15. Modifications to Terms

EdTech BFF reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

For active service agreements and purchased courses, material changes to terms will not apply retroactively. Continued use of services or access to digital products after modifications constitutes acceptance of the updated terms.

Clients are encouraged to review these Terms and Conditions periodically.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

16.1 Dispute Resolution

(a) Informal Resolution

The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms and Conditions through good faith negotiation for a period of 30 days. Either party may initiate informal resolution by sending written notice to the other party describing the dispute and proposed resolution.

(b) Arbitration Option

If informal resolution fails, EdTech BFF may elect to submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Client may accept or reject arbitration within 30 days of receiving notice of EdTech BFF's election to arbitrate.

If both parties agree to arbitration:

• Arbitration shall take place in New York County, New York, or remotely via video conference at the mutual agreement of the parties
• The arbitrator's decision shall be final and binding on both parties
• Each party shall bear its own costs and fees unless the arbitrator awards costs to the prevailing party
• The arbitration shall be conducted on an individual basis only (see Class Action Waiver below)

If Client rejects arbitration or does not respond within 30 days, the dispute shall be resolved in court as provided in section (c) below.

(c) Court Jurisdiction

If arbitration is not elected by EdTech BFF, not accepted by Client, or otherwise not applicable, disputes shall be resolved exclusively in the state or federal courts located in New York County, New York. Both parties irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue in such courts.

(d) Interstate Commerce and Federal Arbitration Act

The parties acknowledge that EdTech BFF's services involve interstate commerce, including but not limited to: providing services to clients across multiple states, utilizing third-party platforms and payment processors that operate nationally, and delivering digital products accessible from any location. To the extent this Agreement involves interstate commerce and the Federal Arbitration Act (9 U.S.C. § 1 et seq.) applies and preempts state law restrictions on arbitration, the FAA shall govern the interpretation and enforcement of any arbitration provisions herein.

16.2 CLASS ACTION WAIVER

17. Severability

If any provision of these Terms and Conditions is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect and enforceable. The remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Force Majeure

EdTech BFF shall not be liable for any failure or delay in performance of its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires, or severe weather
• War, terrorism, civil unrest, or government action
• Pandemic, epidemic, or public health emergency
• Internet outages, cyber attacks, or telecommunications failures
• Failure of third-party service providers, hosting platforms, or payment processors
• Power outages or utility failures
• Labor disputes or strikes

In the event of force majeure, EdTech BFF will make reasonable efforts to notify affected Clients and will resume performance as soon as reasonably practicable. If performance is delayed for more than 30 days due to force majeure, either party may terminate the affected service agreement with a prorated refund issued for undelivered services.

19. Warranty Disclaimer

SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

EDTECH BFF DOES NOT WARRANT THAT:

22. Contact Information

If you have questions about these Terms and Conditions, please contact us:

EdTech BFF
Email: info@edtech-bff.com
Website: www.edtech-bff.com

BINDING AGREEMENT: By purchasing any service, digital product, or course from EdTech BFF, or by clickin